Personal Profile
A Cloud Solutions Professional with ten years of support and management work experience, specializing in maintaining AWS environments, troubleshooting customer issues, and managing support teams.
A Cloud Solutions Professional with ten years of support and management work experience, specializing in maintaining AWS environments, troubleshooting customer issues, and managing support teams.
August 2021 - Present
September 2020 - August 2021
April 2020 - September 2020
October 2019 - April 2020
September 2018 - September 2019
Built and maintaimed all API documentation. Wrote and edited Python code for production implementation. Provided support for customers’ environments on AWS, GCP and Azure.
November 2015 - May 2018
Provided support to customers to integrate and utilize cloud technology offerings, which included SES, CloudFront, S3, Snowball, Storage Gateway, Glacier, and MediaSuite.
May 2013 - November 2015
Managed Mac and Windows imaging solutions, updates, and deployment and provided tier II and III support for helpdesk and IT staff, which included resolving 30 computer issues per week.
Bachelor of Arts (B.A.), Communication Studies
Associate of Arts (A.A.)
Activities and Societies: Student Veterans Association.